If you have yet to sit down and read "The Tipping Point", one of the things that stuck with me from that book was New York Mayor Rudy Juliani's "Broken Window Theory". Simply put, people will act as they feel their surroundings dictate. A broken window, makes breaking another less of an issue. Those two broken windows make littering easier. The litter blowing about will make it a place that criminals are more comfortable. On a smaller scale , this same theory applies to renting. Your tenants will never treat the home as good as you do, so you have to be sure to treat it so good that your tenants level of care and respect is satisfactory to you and others.
Taking care of issues quickly and in a quality manner will make them think twice about using a 10 penny nail to hang window blinds, maybe. In buying a new home, that is currently a rental property, I have seen evidence that the lesser the landlord the lesser the tenant.
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